How long does it take to get a response?
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Our support team responds to all tickets within 24 hours on business days. Critical and high priority tickets are typically addressed within 4-6 hours.
How do I make a server rent payment?
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You will receive an email with a payment link and QR code before your server expires. Scan the QR code or use the payment link, then submit your UTR number for verification. Your server will be renewed once payment is confirmed.
Where can I download my agreement PDF?
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After signing your agreement, you receive a confirmation email with a PDF download link. You can also access it anytime using your Agreement ID at the agreement PDF page.
My server is showing as expired but I paid. What should I do?
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This usually means our team is still verifying your payment. Please submit a support ticket with category "Server" and mention your UTR number and payment details. We'll resolve it within 2-4 hours.
How do I update my contact information?
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Please submit a support ticket with category "Agreement" and provide your Agreement ID along with the updated information. Our team will update it after verification.
I didn't receive my OTP email. What should I do?
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Check your spam/junk folder first. If not found, wait 2-3 minutes and try resending the OTP. Make sure you're using the correct email address. If the issue persists, submit a support ticket.